Refund Policy

Returns

Since the service we deliver is digital and does not have copy-protection, we are not able to accept returns. Please contact us if you are unhappy with the quality of the digitization and we’ll do our best to remedy the situation.

Refunds

In some situations, we may provide you with a refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

There is often some processing time before a refund is officially posted. If you haven’t received a refund, first check your bank account again. Then contact your credit card company. Next, contact your bank.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@memorylabs.ca.