Downloading your files

It’s the moment you’ve been waiting for; your originals are digitized and are ready to be downloaded! Here’s what you need to do to start enjoying your digital photos and videos.


If you’ve chosen to receive your files by download, we’ll send you a unique link where you’ll be able to access your newly digitized photos and videos. 

Please note: Anyone with this link will have access to your files. So, be mindful of who you decide to share it with.

After following your link, you’ll be taken to your order folder. Within your order folder are your folders by type. You'll have Save, Show and Share folders for photos, a Watch folder for videos and a Hear folder for audio. You'll also find your Next Steps resource. 


Within each of these folder types, are your individual files. 

To download your entire order and Next Steps resource, check the box in the top right-hand corner and then click on the “download” button.

Your order will begin downloading and will soon be accessible on your computer (the speed of the download will depend on the size of your files and your internet speed/connection). 

Make sure that your internet package allows for the amount of downloading required so as not to acquire any overages.

You’re now ready to reminisce and share!


What We Do

We digitize your old photos and videos to preserve them for future generations using advanced technology to improve the picture.


How It Works

Find out how the Memory Labs process works step-by-step; from preparing your photos, videos and audio, to receiving your digital files.


Get Started

Learn how you can deliver your photos, videos and audio to Memory Labs. Choose from in-store drop-off, local pick-up and Canada-wide shipping.